hi frances, we have firefox and it is still the same, i know you have tried to help and i say thankyou, is there anyone i can get in touch with as my cable company say the problem is not at their end or mine , i have followed all the suggestions and i do not want to spend $175 canadian to have someone come in and tell me there is no problem on my computor plus i am not the only person with the problem and it is only the manx bulletin board i have a problem with, i loved this bulletin board but it is getting me so frustrated i may have to discontinue using it if it remains like this, so thanks for all your help frances , i feally appreciate it